Product Support Engineer Intern

Responsibilities: - Provide first- and second-level support for the applications. - Troubleshoot and resolve technical issues and enquiries. - Monitor application performance and identify recurring issues. - Investigate and escalate complex technical problems to engineering teams when necessary. - Maintain documentation of system issues, solutions, configurations, and troubleshooting procedures. - Assist in onboarding users by guiding them through setup and integration processes. - Assist with system implementation, migration, upgrades, and new feature rollouts when required. - Collaborate with product and engineering teams to improve system reliability and user experience. - Maintain up-to-date knowledge of product features and technical updates. Any other activity or task as required by the Company. Requirements: - Posses Diploma, Bachelor's Degree in Computer Science, Engineering or any related field. - Experience supporting PMS, POS, hospitality, retail, restaurant, or similar business applications is a plus point. - Good understanding of application troubleshooting and incident resolution. - Strong analytical and problem-solving skills. - Good communication and interpersonal skills. - Able to communicate effectively with both technical and non-technical users. - Able to work independently and manage multiple support requests. - Able to communicate in English