Intern - RAFM Analytics and Support

1. RAFM System Performance and Data Readiness Management • Monitor application health, database performance, audit process, ETL processes, file transfers, and data workflows supporting RAFM controls, analytics, and reporting. • Validate source-data completeness and timeliness used in reconciliation, analysis, and dashboards. • Investigate failed jobs, delivery delays, data-quality issues, and platform-performance problems, and coordinate resolution with relevant stakeholders. 2. Alarm, Exception, and Operational Support • Monitor and track system-generated alarms and exceptions, maintain supporting records, prioritize critical cases, and assist investigation, escalation, and closure. • Prepare operational reports and trend analysis covering alarm volumes, response and closure performance, recurring issues, and improvement opportunities. 3. Dashboard Development and Maintenance • Develop, maintain, enhance, validate, and support RAFM Operational dashboard and Platform System Operation Monitoring dashboards. • Ensure dashboard data, calculations, filters, reconciliation results, and exception indicators are complete, accurate, timely, and aligned with business requirements.