Guest Relation Intern

- Welcome guests, visitors, and business partners professionally by providing accurate information about attractions, facilities, services, schedules, and park experiences while creating a positive first impression and delivering exceptional customer service. - Assist guests by responding to inquiries, providing directions, handling reservations, supporting check-in and check-out processes, and coordinating visitor needs to ensure a safe, comfortable, and memorable experience. - Deliver engaging and informative storytelling to enhance visitors' understanding and appreciation of the park's attractions, wildlife, educational experiences, and conservation initiatives. - Handle incoming telephone calls, emails, and other correspondence by responding to inquiries, transferring calls, taking messages, and coordinating with relevant departments to ensure efficient communication and service delivery. - Support guest engagement programs, special events, educational activities, and daily front office operations while maintaining high standards of hospitality, professionalism, and service excellence. - Maintain accurate guest records, reservations, appointments, and operational documentation, while preparing reports and assisting with administrative tasks to support efficient front office operations. - Collaborate with other departments to resolve guest requests, ensure seamless operations, and continuously enhance the overall visitor experience.