Technical Support Engineer

"**Core Competencies** - **Operations:** SLA Monitoring, Project Oversight, Vendor Management, Site Surveys. - **Technical:** FAT/SAT Testing, Hardware/Software Integration, Technical Drawing (AutoCAD). - **Quality & Compliance:** QC Auditing, KPI Tracking (Defect Rates), Maritime Regulatory Standards. - **Field Support:** Installation Supervision, Maintenance Support, FE Coordination. **Skill Requirements** - **Data & Management:** SAP/ERP, Jira Service Management, Salesforce (SLA Tracking). - **Technical Drawing & CAD:** Proficiency in AutoCAD or SolidWorks to prepare installation layouts and design drawings. - **Testing & Validation:** Experience in conducting **Factory Acceptance Testing (FAT)** and Site Acceptance Testing (SAT). - **Quality Management:** Knowledge of QC frameworks, KPI tracking (defect rates), and industry compliance standards. - **Site Surveying:** Ability to interpret structural and environmental constraints (e.g., vessel layouts). - **Hardware Integration:** Familiarity with integrating hardware components with software control systems. - **Maintenance & Troubleshooting:** Skill in diagnostic tools and preventive maintenance workflows for maritime hardware." Design and implement operational solutions integrating product hardware, quality control systems, and installation workflows. Oversee operational processes to ensure compliance with Service-Level Agreements (SLAs). Conduct site surveys to assess installation requirements and site readiness. Provide installation support to ensure proper implementation and functionality of products. Perform maintenance and technical support to ensure long-term product reliability and operational performance.