Front Desk Intern

- Assist the Guest Service team in welcoming guests and providing basic information about hotel facilities, services, and available amenities. - Support guest interactions by helping respond to general inquiries and providing directions or other basic assistance under supervision. - Assist with receiving, recording, and following up on guest requests in coordination with the relevant hotel departments. - Support guest communication by helping convey accurate information and practicing professional telephone etiquette and face-to-face communication. - Assist with monitoring guest needs and coordinating with Front Office, Housekeeping, Food & Beverage, and Engineering to support guest service requests. - Help maintain the readiness and organization of the lobby and other guest interaction areas in accordance with hotel service standards. - Support guest arrival and departure activities through observation and assigned assistance under the guidance of the supervisor. - Assist with responding to routine guest concerns by listening to feedback, communicating politely, and referring issues to the supervisor or relevant department when necessary. - Help document guest feedback, service requests, and follow-up information in accordance with hotel procedures and guest privacy requirements. - Support shift handover activities by helping organize relevant guest service information and outstanding requests under supervision. - Participate in guest service simulations, operational observations, and practical learning activities to develop hospitality service competencies. - Follow hotel service standards, professional grooming requirements, guest confidentiality policies, and workplace procedures throughout the internship.