FAS Customer Relation Intern Semarang

- Assist in handling customer inquiries, requests, and complaints through designated communication channels. - Support the resolution of customer issues by coordinating with relevant internal teams and ensuring timely follow-up. - Maintain accurate records of customer interactions, service requests, and case resolutions. - Monitor customer service performance metrics and prepare reports to support service quality evaluation. - Identify recurring customer issues and support process improvements to enhance customer satisfaction and service efficiency.