Service Delivery Coordinator

Job Purpose Deliver IT services in line with agreed SLAs and customer expectations. This role is designed as a development position for candidates who aspire to grow into a Service Delivery Manager role. Key Responsibilities - Support day-to-day service delivery operations and coordination - Submit deliverables as stated in Customer’s contract in time - Coordinate with internal & external teams - Prepare service performance reports and documentation - Support service governance and escalation handling under SDM guidance Qualifications & Experience Required - Student who pursue Bachelor’s degree in STEM (Science, Technology, Engineering, IT, Mathematics), Business, or related field - Candidates without an IT background will be provided with structured onboarding and service delivery training - Basic understanding of IT services / managed services - Good communication, coordination, and reporting skills Preferred - 0–5 years of experience in service delivery, IT operations, or customer support - Having knowledge with ITIL in ITSM concepts (certification is an advantage) - Experience with ticketing systems and reporting tools is advantage Competencies - Have a growth mindset is a must - Familiar with Office Apps (Ms. Word & Excel) - Organized, detail-oriented, and proactive - Able to adapt quickly to new tasks and environments