Customer Support

- Record, document, and conduct initial assessments of client reports, requests, and requirements. - Coordinate with relevant internal teams and follow up on task progress to ensure timely resolution. - Perform testing and quality checks on fixes, updates, and enhancements before they are delivered to clients. - Communicate with clients regarding the progress and status of reported issues and requested changes. - Participate in client meetings and prepare meeting minutes, key takeaways, and action items. - Assist in managing and monitoring website and application maintenance tasks, including task prioritization and deadline tracking. - Prepare weekly progress reports and assist with content input, updates, and maintenance across websites.